Customers are entitled to a 14-day return period for physical products (to makeup: only if they were unused) as per EU laws. Physical products can be returned within 14 days of purchase.
Please note that digital products are non-returnable. However, for support regarding digital products, please access our customer support service that is included with digital purchases.
For physical products shipped via postal service, not all products include a return shipping service. It is clearly specified on the product page whether return shipping is included or if the buyer must cover return shipping costs.
Some products on our marketplace are sourced from other companies, which may not offer comprehensive return policies. Please refer to the specific product page for details regarding return policies.
We guarantee that all payments are securely processed, and customer data is used strictly for shipping purposes in compliance with laws. Our payment service is secured with 3D technology through Stripe.com, ensuring the highest level of payment security.
Your data is not stored or recorded by Studio Wromo Marketplace. For more information on secure payments and online payment policies, refer to https://stripe.com/privacy.
By accepting the policies and terms of Studio Wromo Marketplace, you also agree to the terms of the companies we collaborate with for service agreements.
This return policy aims to provide clarity and transparency to our customers regarding returns, payments, and data security measures implemented at Studio Wromo Marketplace. If you have any further questions or concerns, please feel free to reach out to our customer support team for assistance.
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